Course Objectives:

To provide participants with an overview of quality concepts including problem solving, continual improvement and customer satisfaction.
To help participants understand the benefits of implementing a quality management system.
To meet the TL 9000 standard requirements for "quality improvement concepts."

Key Benefits

Participants obtain a basic understanding of quality management systems and concepts.
The course prepares participants for further training in quality improvement, problem solving and internal auditing
Participants gain an understanding of the importance of improving quality and satisfying customers.

You Will Learn

The basic quality principles that comprise quality management systems
Principles of closed loop continual improvement (Plan, Do, Check, Act)
Basic problem solving tools including Flowcharts, Fishbone Diagrams, and Tree Diagrams
Customer satisfaction concepts including customer lifetime value, cost of obtaining customers, and satisfaction measurement basics.

Quality, Profitability, Customer Satisfaction

Who Should Attend

Managers, supervisors, and employees responsible for quality improvement, cost reduction, and customer satisfaction
Individuals responsible for implementing quality management systems.
Persons interested in a basic understanding of quality improvement concepts or employees involved in product quality

Class Type

Elearning – Web based, test included. Enroll on our web site at www.bizphyx.com. Pay by credit card or use your Paypal account.

Prerequisites

None

Class Size

N/A

Length

Approximately 45 minutes to an hour to take the module and test. The module must be completed once the student begins.

Tuition

$149.00

Site License

Basic Quality Concepts is SCORM compliant and can be licensed for distribution on your company’s server. To obtain a quote call our registrar at (972)429-5560, or email info@bizphyx.com.

Course Objectives:

To provide participants with an overview of quality concepts including problem solving, continual improvement and customer satisfaction.

To help participants understand the benefits of implementing a quality management system.

To meet the TL 9000 standard requirements for "quality improvement concepts."

Key Benefits

Participants obtain a basic understanding of quality management systems and concepts.

The course prepares participants for further training in quality improvement, problem solving and internal auditing

Participants gain an understanding of the importance of improving quality and satisfying customers.

You Will Learn

The basic quality principles that comprise quality management systems

Principles of closed loop continual improvement (Plan, Do, Check, Act)

Basic problem solving tools including Flowcharts, Fishbone Diagrams, and Tree Diagrams

Customer satisfaction concepts including customer lifetime value, cost of obtaining customers, and satisfaction measurement basics.