Course Number: TL102
Course Name: TL 9000 Measures for Service Organizations
Course Objectives
To provide training on the required measurements for "V" Service Organizations
To enable students to verify and/or report required TL 9000 measurement to the QuEST Forum Measurements Repository System. (MRS)
Key Benefits
- Targets required common and service measurements specifically without addressing measures that are required for hardware and software.
- Demonstrates how to read and interpret the Measurements Handbook and Product Category Tables
- Provide accurate data to the QuEST Forum web site without constant rework
You Will Learn
- Required measurements, counting rules and exceptions from the Measurements Handbook and Product Category Tables
- How to read and interpret Product Category Tables
- How to assemble appropriate data
- How to report data using the QuEST Forum web based Measurements Repository System (MRS)
Who Should Attend
- Persons responsible for verifying and/or reporting required TL 9000 Measurements to QuEST Forum, Management Representatives, Quality Managers
Quality, Profitability, Customer Satisfaction
Class Type
Instructor-led or webinar with practical exercises for each measurement to reinforce learning. Test included.
Prerequisites
Students should be familiar with the TL 9000 standard and knowledge of basic arithmetic calculations before taking this class.
Class Size
6-8 Students
Length
1 Day
Tuition
$350.00
Offered On-Site or by Webinar
The class can be taught on-site or by webinar. Classes can be tailored to the organization’s product category(ies). To obtain a quote or schedule training, call our registrar at (972) 429-5560, or email info@bizphyx.com. Travel expense is not included in tuition costs.