"Quality doesn’t happen by accident. It’s very rewarding working with companies taking a proactive approach to improving their product delivery and customer satisfaction. With the business environment today, it’s very satisfying to be a part of what sets a company apart from their competition.”
Gale has over 25 years of telecommunications project and quality management experience with companies and clients such as Verizon, Fujitsu, GTE, Lucent Technologies and IBM. She has an extensive software process background and has also worked in the insurance, medical and pharmacy industries.
Gale operates the Gulf Coast Office and assists clients with ISO 9001, ISO 14001 and TL 9000 implementations, training and internal audits. She has RAB accredited Auditor and Lead Auditor Training and has specialized Six Sigma Black Belt training.
Active in QuEST Forum, she is currently a member of the Training Sub-Team. Gale is also a past Co-Chair of the Tampa Bay Software Process Improvement Network (SPIN).
Highly skilled in multiple quality standards and processes such as TL 9000, ISO 9001, ISO 14001, SEI Capability Maturity Model and Six Sigma, she is an experienced instructor and internal auditor. Gale is a member of the American Society of Quality (ASQ) and the Project Management Institute (PMI).
What Clients Say!
"I felt the training was efficient and thorough. The auditor had a pleasant speaking voice and upbeat tempo. She kept me focused and entertained as we covered multiple topics. Before she transitioned in to a new topic, she made sure I clearly understood the last. She used great examples to relate each topic toward our business. I felt competent and confident after the two day training!” -Tracy
"Gale was a pleasure to have in Philadelphia again this year. Her input is always valuable and she takes a constructive attitude toward ways to improve our QMS. Everyone within the organization has been terrific to work with once again this year. Our thanks to Gale and all the professionals at BIZPHYX.." -Frank
