Your quality management system (QMS) gives you the framework needed to reduce costs, manage risk, improve customer satisfaction and increase market share. How do you maintain and improve your QMS?BIZPHYX offers comprehensive QMS maintenance training and consulting services.
Preparation: Understanding QMS Maintenance
In our audio FAQ, we explain some of the techniques that you may utilize to maintain and improve your quality system, such as using your corrective and preventive action system, conducting management reviews and performing regularly scheduled internal audits. Once you've invested in your QMS, it is up to you to develop a culture of quality within the organization, to experience continual process improvements.
For example, management reviews give you the opportunity to look at customer satisfaction and TL 9000 data trends so that you know where you stand against your quality targets. Some aspects of QMS maintenance are required, such as internal audits. When you optimize your QMS, you will see a measurable return on your investment, which will have an impact on your bottom line by reducing costs and improving operational efficiencies.
Implementation: Various Stages, Different Tactics
If you are developing a quality management system for the first time, a variety of tactics may be involved in documentation and implementation. Depending upon the size and scope of your business and existing QMS, there can be several steps entailed in maintaining and maximizing your quality management system. You can conduct analysis to identify any weaknesses in your system and design solutions to improve processes, correct defects and prevent future problems.
Regular maintenance functions include data collection, measurement reporting, management reviews, benchmarking (trend analysis), internal audits, training (new employees) and testing. Furthermore, you might consider tools like Lean Six Sigma to help you pick specific projects for cost reduction and improvement, within the framework of your quality system. Ongoing training also helps you maximize your QMS.
Maintenance: Outsourcing While You Learn
Specific
to TL 9000, you will need to learn how to report your measurements to the
QuEST Forum MRS.Many of our clients retain us the first year after they achieve their quality certification, outsourcing certain functions to us as turnkey QMS maintenance.
For smaller companies, hiring a consultant like BIZPHYX can be more cost-effective. During this time, we can train your quality management staff to take over the QMS maintenance process for future years, while retaining us to conduct internal audits, assist during surveillance audits or to facilitate supplier audits.
Why Choose BIZPHYX?
We know you have a choice when it comes to consultants. BIZPHYXdoes not bill by the hour and we complete turnkey projects for a
single price, agreed upon with our clients.
Nationally recognized as TL 9000 Experts, BIZPHYX is certified to both ISO 9001 and TL 9000. Few quality management consulting firms are certified to the standards they implement. This level of expertise translates into results for our clients, as evidenced by an unprecedented 100% client certification rate and that's what drives us, customer success.
Read client success stories here> Register for an educational webinar here >
BIZPHYX consultants, trainers and project managers are highly skilled in the standards and practices we support. If you have an immediate question regarding maintenance of your QMS, you can contact one of our experts directly:
