We will provide participants with an overview of quality concepts including problem solving, continual improvement and customer satisfaction. This course will help participants understand the benefits of implementing a quality management system and meet the TL 9000 standard requirements for "quality improvement concepts."
Key Benefits
Participants obtain a basic understanding of quality management systems and concepts The course prepares participants for further training in quality improvement, problem solving and internal auditing Participants gain an understanding of the importance of improving quality and satisfying customers
You Will Learn
The basic quality principles that comprise quality management systems Principles of closed loop continual improvement (Plan, Do, Check, Act) Basic problem solving tools including Flowcharts, Fishbone Diagrams and Tree Diagrams Customer satisfaction concepts including customer lifetime value, cost of obtaining customers and satisfaction measurement basics
Who Should Attend
Managers, supervisors and employees responsible for quality improvement, cost reduction and customer satisfaction Individuals responsible for implementing quality management systems Persons interested in a basic understanding of quality improvement concepts or employees involved in product quality
45 minutes-1 hour to take the course and test. The module must be completed once the student begins
This course is SCORM compliant and can be licensed for distribution on your companys server. To obtain a quote, call our registrar at (972) 429-5560 or email info@bizphyx.com.
Register below by purchasing the course through PayPal. Once you have completed payment, PayPal will direct you to the course on our LMS.
