To build on students' knowledge of basic quality principles and provide students with three specific tools that can be used in the workplace to analyze data and impact quality and customer satisfaction. In this course we will address the TL 9000 requirements for "Advanced Quality Training".
Key Benefits
• Learn how to develop effective means for trending and analyzing data • Learn how to perform specific root cause problem analysis •Understand how to identify and solve problems quickly and effectively
You Will Learn
• How to develop trended data reports and perform Pareto Analysis to determine possible problem areas • How to identify problem root causes rather than just problem symptoms •How to effectively map processes and remove wasted effort using the "swim lane" cross functional techniques
Who Should Attend
• Managers, supervisors and employees responsible for quality improvement cost reduction and customer satisfaction • Management representatives responsible for implementing ISO 9001 or TL 9000 • Quality/business improvement team members
Tuition
$525.00 per student • Travel expense is not included in tuition costs
