Your quality management system (QMS) gives you the framework needed to reduce costs, manage risk, improve customer satisfaction and increase market share. How do you maintain and improve your QMS?BIZPHYX offers comprehensive QMS maintenance training and consulting services.
Preparation: Understanding QMS Maintenance
In our audio FAQ, we explain some of the techniques that you may employ to retain the gains of your new QMS and improve upon its implementation, such as using your corrective and preventive action system, conducting management reviews and performing regularly scheduled internal audits. Once you've invested in your QMS, it is up to you to develop a "culture of quality" within the organization, so that you can experience continual process improvements.
For example, management reviews give you the opportunity to look at customer satisfaction and TL 9000 data trends so that you know where you stand against your quality targets. Some aspects of QMS maintenance are required, such as internal audits. When you optimize your QMS to its fullest, you will see a return on your investment in measurable ways that have an impact on your bottom line.
Implementation: Various Stages, Different Tactics
If you're developing a quality management system for the first time, there are a variety of tactics involved in documentation and implementation. Depending upon the size and scope of your business and existing QMS, there can be several steps involved in maintaining and maximizing your quality management system. You can conduct analysis to identify any weaknesses in your system and design solutions to improve processes, correct defects and prevent future problems.
Regular maintenance functions include data collection, measurement reporting, management reviews, benchmarking (trend analysis), internal audits, training (new quality employees) and testing. Furthermore, you might consider tools like Lean Six Sigma, to help you pick specific projects for cost reduction and improvement, within the framework of your quality system. Continuous training also helps you maximize your QMS.
Maintenance: Outsourcing While You Learn
Specific
to TL 9000, you will need to learn how to report your measurements to the
QuEST Forum RMS.Many of our clients retain us the first year after they achieve their quality certification, outsourcing certain functions to us as turnkey QMS maintenance. For smaller companies, hiring a consultant like BIZPHYX can be more cost-effective. During this time, we can train your quality management staff to "take over" the QMS maintenance process for future years, while retaining us to conduct internal audits and to assist during surveillance audits.
Getting Started: Why Choose BIZPHYX?
We know you have a choice when it comes to consultants. What sets us apart from our competitors is ethics and expertise. We live what we teach. BIZPHYX is TL 9000 and ISO 9001 certified. Few quality-consulting firms possess their own certification credentials.
We do not "bill by the hour" and ethically complete turnkey projects for a single price, agreed upon with our clients, with no hidden fees. Most importantly, 100% of our clients achieve their quality certification and that's what drives us, customer success.
Read client success stories here> Register for an educational webinar here >
• TL 9000 • ISO 9001 • AS 9100 • ISO 14001 • Lean • Six Sigma • CMMI
BIZPHYX consultants, trainers and project managers are highly skilled in the standards and practices we support. If you have an immediate question regarding maintenance of your QMS, you can contact one of our experts directly:
