TL 102: TL 9000 Measurements For Services Organizations
Course Objectives
This course provides training on the required measurements for "V" Service Organizations and will enable students to verify and/or report required TL 9000 measurement to the QuEST Forum Measurements Repository System (MRS).
Key Benefits
• Discusses the required common and service measurements without addressing measures that are required for hardware and software • Demonstrates how to read and interpret the TL 9000 Measurements Handbook and Product Category Tables •Demonstrates how to provide accurate data to the QuEST Forum web site without constant re-work
You Will Learn
• Required measurements, counting rules and exceptions from the Measurements Handbook and Product Category Tables • How to read and interpret Product Category Tables •How to assemble appropriate data • How to report data using the QuEST Forum web based Measurements Repository System (MRS)
Who Should Attend
• Persons responsible for verifying and/or reporting required TL 9000 Measurements to QuEST Forum • Management representatives • Quality Managers
Tuition
$525.00 per student • Travel expense is not included in tuition costs
