In our overview, we explain that TL 9000 is designed to meet the quality requirements of the global ICT (information and communication technologies) industry.
Built on ISO 9001 and the eight quality principles, TL 9000 employs 92 telecom-specific adders and is designed specifically for the communications industry. TL 9000 is a quality system with significant management and measurement components. This standard is now required by many of the large service providers to become a part of their supply chains. Unlike ISO 9001, TL 9000 requires monthly data submission to the QuEST Forum measurements repository (MRS). This standard applies to the entire communications industry including wireline, wireless, cable, ILEC, CLEC and VoIP. QuEST Forum maintains and governs the TL 9000 standard.
Today, customers demand quality and expect suppliers to proactively comply with the highest product and service standards. TL 9000 eliminates the need for multiple quality management standards, which reduces the cost of doing business and ultimately results in better products and services for consumers.
Although TL 9000 may be required, there are very clear benefits to obtaining certification. It will give you the framework to consistently produce high quality products and services for your customers and you will gain access to new markets, reduce operating costs and increase profits. Another added benefit is that you also certify to ISO 9001 when you obtain TL 9000 certification.
To become TL 9000 certified you will need to learn about the many requirements of the standard and how they apply to your business. You can access a wealth of information at the TL 9000 websiteand BIZPHYX TL 9000 Knowledge Center where you will find links to articles, whitepapers and podcasts.
Quality System Assessment and Gap Analysis Outline A Project Plan Assemble A Core Team Develop Your Quality Manual Establish and Define Key Metrics Draft Your QMS Documentation Prepare Your Employee Communications Package Assist With Your QuEST Forum Application Assist With Your Data Submission Participation in Certification Audits
We are with you every step of the way until you have successfully developed your TL 9000 quality management system and achieved certification.
Training is also involved in the preparation, implementation and maintenance of TL 9000. BIZPHYX
is a global QuEST Forum selected training
provider of TL 9000 sanctioned courses.
Requirements and Measurements Handbooks
There are always revisions to quality standards and we can help you upgrade to the latest version.
The TL 9000 standard is contained in two handbooks, Requirements and Measurements. Release 5.5 is the latest version of the Requirements Handbook. Release 5.0 is the latest version of the Measurements Handbook. The handbooks change periodically and the best way to determine the latest release is to go to the TL 9000 website, www.tl9000.org.
BIZPHYX assists clients with upgrading to any of the latest revisions to the TL 9000 standard or with upgrading your quality system to includeISO 14001, the environmental quality standard.
Maintenance: Outsourcing To BIZPHYX
Once certified to the TL 9000 standard, BIZPHYX can remain a partner in your journey through quality. We can assist you with your post-certification analysis and you can outsource your TL 9000 QMS maintenance activities to us. Like ISO 9001, you are required to conduct annual internal audits. BIZPHYX
can also support you during your certification audit and at future
surveillance audits, conducted by the registrar. Please see our internal audit and QMS maintenance services pages.
Ongoing Support (Post Certification)
A service offering that sets us apart from our competition is the ongoing support hat we make available to clients, post-certification. As subject matter experts (SMEs), we provide clients with this complimentary support through a robust knowledge base and live TL 9000 support desk.
In addition to our podcasts, articles and whitepapers, BIZPHYX publishes THE STANDARD, a quarterly quality newsletter. We do this to help our customers maintain, refine and maximize their certification and thereby realize the financial benefits of being a quality organization. No other quality consultants offer this level of post-certification support, free of charge.
Why Choose BIZPHYX?
We know you have a choice when it comes to consultants. BIZPHYXdoes not bill by the hour and we complete turnkey projects for a single price, agreed upon with our clients. Nationally recognized as TL 9000 Experts, we are a global QuEST Forum selected training provider and BIZPHYX has the distinction of a TL 9000 Master Trainer and a Supervisory Master Trainer (SMT) on staff.Unlike other consultants, BIZPHYX is also certified to both ISO 9001 and TL 9000. Few quality management consulting firms are certified to the standards they implement.
QuEST Forum is the governing body over the TL 9000 quality standard. QuEST Forum as a member organization is a collaboration of service providers and suppliers dedicated to improving network performance and ICT supply chain quality. Learn more from QuEST Forum's CEO, Fraser Pajak in a recent interview with OSP (Outside Plant) Magazine.
Read client success stories here> Register for an educational webinar here >
UNDC "For UNDC, the value of the TL 9000 certification reaches far beyond meeting a customer requirement. Implementing a quality improvement process gave my company the structure we needed to prepare for growth. It gave me a way to measure customer satisfaction and service performance in hard numbers. The fact that we are continually polling our customers and asking for ways to improve your services sends a clear message that meeting and exceeding their expectations is a high priority." Cindy Kazee, President, UNDC www.undc.com
QuEST Forum TL 9000 Wireless Case Study
TL 9000 Certified Companies Show Improved Quality
QuEST Forum: TL 9000 Report On Edge Router Category (2011)
The Case For TL 9000/ISO Quality Certifications (2012)
Telmar India: The TL 9000 Quality Impact Case Study (2013)